FAQ - Frequently Asked Questions
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What do I need to do, to make an order?
We need some media from you. We can handle all digital audio/video/photo formats.
You must also fill in the personal information on our main page. If you are uncertain about
media formats, please e-mail us and we will help you.

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When will my message be sent?
It usually takes 5 working days for us to prepare it for space transmission.

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Where does the transmission occur?
Scandinavia, USA, Saudi Arabia and New Zealand.

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Can I be present at Galaxme, when my message is under transmission?
Yes, only in Scandinavia.

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Can anyone order your service?
Yes, everyone.

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How do I know that the radio transmission arrives to the space destination?
We assure you it will both arrive and keep on moving to new destinations.

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Is it possible to send a larger message than 2 MB?
Yes, it is possible, but you will have to pay for every 1 MB.

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Can you send to other places than the 10 predefined?
No, because of technical issues.

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Will bad weather make my signal weak or distorted?
No, we only send in clear weather.

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Can I send more than one media message?
You can send as many as you wish.

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Can my space transmission be interrupted or destroyed during it voyage?
We can not predict unusual space phenomenon as black holes or explosion of supernovas,
but in general we can assure you that your signal will be safe during its voyage.

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Which languages can I use on the certificate (the free 100 words)?
We can handle most languages, please contact us for details.

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Can I add a photo to my certificate?
Yes, please contact us for further information how to proceed.

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How to pay?
We use PayPal. PayPal's service builds on the existing financial infrastructure of bank accounts
and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create
a safe, global, real-time payment solution.

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What happens if the certificate gets damaged in the transport?
We send you a new certificate for free.

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When will I receive my certificate?
It takes about 10-15 days, depending where it will be sent.

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Can I buy a gift voucher from you?
Yes, do contact us for requests.

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How long is the gift voucher valid?
1 year.

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Is there any discount for multiple orders?
Yes, do contact us for requests.

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What will happen to my personal information?
We do not keep any records, although we save all certificates for 10 years in case of new requests.

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Can the personal message be longer than 100 words?
Yes, do contact us for requests.

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Can I decide the date when the transmission shall occur?
Yes, under "options" you can enter date for transmission.

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Do I have to pay immediately, when I have filled in the order request?
No payment needs to be done before you are fully satisfied with the certificate!
When you have checked the preview and are satisfied with everything you can go further with payment.

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How large is the certificate?
21x29.7 cm (8.3"x11.7") photo quality paper.

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Will you return the media to me?
Only if you request it and pay for returning shipment.

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Can I cancel an order?
Yes, do contact us within 3 days after preview of certificate.

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If my certificate would be damaged or destroyed, can you send me a new certificate?
Yes, do contact us for requests.

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Can I e-mail you the media?
Yes, do send it to galaxme@bredband.net

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Can I pay with another currency other than US$?
Yes, PayPal automatically recalculate the payment to your local currency.


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