Anna Brzeska,Master Thesis Website.2004

CHALMERS	"WEBSITE USABILITY AND ACCESSIBILITY OF OSLO UNIVERSITY LIBRARY" Anna Brzeska Master Thesis 2004
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GOALS ANALYSIS >>Library Users >>UBO Website >>UBO Site Map >>Broken Links METHODS Questionnaires >>Part A >>Part B >>Part C >>Questions for the students Interviews >Answers empoyees >Answers students Card Sort >>Result Cart Sort Web servers logs Observations Usability testing Accessibility testing UBO website blind Accessibility design PROTOTYPE WEBSITE REDESIGN 1 2 3 4 5 6 7 8 9 10 RECOMMENDATIONS 1 2 3 4 5 6 7 8 9 10 REPORT References >>>>Books Glossary Appendixs Software Supervisor Examiner
Result Card Sort The goal of usability card sorting test was organizing information on University of Oslo Library website that is useful to the end users. The homepage should have 6 main categories and undercategories: News & Events New Books in the Library International Who is Who Online More e-journals from JSTOR! ISI ... Generel Information Addresses&Opening hours Lending Rules Interlibrary Loan Prices& Scanning More information Librarian on Duty Cours FAQ Library Map Site Map About the Library Library of Arts and Social Sciences Library of Medicine and Health Sciences The Faculty of Law Library Faculty Library of Mathematics and Natural Sciences Resources Search Our Catalogs BIBSYS Catalogue BIBSYS Forskdok BIBSYS Subject Gateway Databases DUO - Digital publications Electronic Bookshelf Electronic Journals Frida Gateway to Law - Juridisk Nettviser Resources by Subject Search engines Esspecially for Students Teachers Researchers Librarian Visually impaired students The names of the links More information/Nyttig and Generel information/Praktisk information on the UBO main page was confusing for the all asked library users.The name of this link is similar. The new name for the links should be:Information&Services The link Intern -krever passord should be replaced with INTRANET Intranet is an internal website that is created using standard web technology and accessed using standard web browsers but is available only to users on the inside of a firewall or other boundary. This is usually created by an organisation to provide content and services to its employees or members without allowing external people to view it. User Profiles: I aimed for 5 participants, all regular Internet users and some regular library users. Actual Users:1 librarian ,3 students ,1 teacher Method: 1.Please group carts in a way that make sense to You. 2. Please name the resulting groups All cards was mixed and they have existing structure of words, such as "Addresses & Opening Hours ","Databases", "Contactpoints". Test subjects given cards and asked to group them into similar categories. After sorting and grouping test subjects were asked to "name" or "label" each group with a sticky note. Analysis: Users grouped and labeled information into 3 of exact 6 categories recommended. Users labeled "Address & Opening Hours", "Help","Editorial Responsibility","Search Engines" and "About the Library", "Opening Hours for Readrooms", "Prices", "Scanning",Interlibrary Loan". Mixed results with labels for items belonging to items relating to news, what's happening, or events. Some confusion on "Databases" and "BIBSYS" ,because usera was able to mixing those databases together. Majority disliked by the poor english version of the UBO webpage,it was very negative reactions. For librarian, organization information on the UBO website was clear and understanable. The University teacher wanted easier organisation to understand library features. Summary: Testing and learning from the user is necessary to the success of a website. From the card sorting test I moved to a clearer idea of the navigation structure, how to word categories, and what can sections can be at a lower level. I redeveloped the sitemap based on the findings and further suggestions to locate all librarian organization information.
« Back	BIBSYS	Chalmers University of Technology 412 96 Göteborg ,Sweden Contact: Anna Brzeska My webpage on Chalmers http://dtek.chalmers.se/~d99annab This webpage URL address: http://hem.bredband.net/annbrz Göteborg, october 2004

"WEBSITE USABILITY AND ACCESSIBILITY OF OSLO UNIVERSITY LIBRARY"

Anna Brzeska
Master Thesis 2004

|||||||||||||||||||||||||||Home |About Me |Contact Me |Site Map

GOALS

ANALYSIS
>>Library Users
>>UBO Website
>>UBO Site Map
>>Broken Links

METHODS

Questionnaires
>>Part A
>>Part B
>>Part C
>>Questions for the students
Interviews
>Answers empoyees
>Answers students

Card Sort
>>Result Cart Sort

Web servers logs

Observations

Usability testing

Accessibility testing
UBO website blind
Accessibility design

PROTOTYPE

WEBSITE REDESIGN
1 2 3 4 5 6 7 8 9 10

RECOMMENDATIONS
1 2 3 4 5 6 7 8 9 10

REPORT

References

>>>>Books

Glossary

Appendixs

Software

Supervisor

Examiner

Result Card Sort

The goal of usability card sorting test was organizing information on University of Oslo Library website that is useful to the end users.

The homepage should have 6 main categories and undercategories:

News & Events

New Books in the Library

International Who is Who Online

More e-journals from JSTOR!

ISI

...

Generel Information

Addresses&Opening hours

Lending Rules

Interlibrary Loan

Prices& Scanning

More information

Librarian on Duty

Cours

FAQ

Library Map

Site Map

About the Library

Library of Arts and Social Sciences

Library of Medicine and Health Sciences

The Faculty of Law Library

Faculty Library of Mathematics and Natural Sciences

Resources

Search Our Catalogs

BIBSYS Catalogue

BIBSYS Forskdok

BIBSYS Subject Gateway

Databases

DUO - Digital publications

Electronic Bookshelf

Electronic Journals

Frida

Gateway to Law - Juridisk Nettviser

Resources by Subject

Search engines

Esspecially for

Students

Teachers

Researchers

Librarian

Visually impaired students

The names of the links More information/Nyttig and Generel information/Praktisk information on the UBO main page was confusing for the all asked library users.The name of this link is similar. The new name for the links should be:Information&Services

The link Intern -krever passord should be replaced with INTRANET

Intranet is an internal website that is created using standard web technology and accessed using standard web browsers but is available only to users on the inside of a firewall or other boundary. This is usually created by an organisation to provide content and services to its employees or members without allowing external people to view it.

User Profiles:

I aimed for 5 participants, all regular Internet users and some regular library users.
Actual Users:1 librarian ,3 students ,1 teacher
Method:
1.Please group carts in a way that make sense to You.
2. Please name the resulting groups

All cards was mixed and they have existing structure of words, such as "Addresses & Opening Hours ","Databases", "Contactpoints". Test subjects given cards and asked to group them into similar categories.
After sorting and grouping test subjects were asked to "name" or "label" each group with a sticky note.

Analysis:
Users grouped and labeled information into 3 of exact 6 categories recommended.
Users labeled "Address & Opening Hours", "Help","Editorial Responsibility","Search Engines" and "About the Library", "Opening Hours for Readrooms", "Prices", "Scanning",Interlibrary Loan". Mixed results with labels for items belonging to items relating to news, what's happening, or events. Some confusion on "Databases" and "BIBSYS" ,because usera was able to mixing those databases together. Majority disliked by the poor english version of the UBO webpage,it was very negative reactions. For librarian, organization information on the UBO website was clear and understanable. The University teacher wanted easier organisation to understand library features.

Summary:
Testing and learning from the user is necessary to the success of a website. From the card sorting test I moved to a clearer idea of the navigation structure, how to word categories, and what can sections can be at a lower level.
I redeveloped the sitemap based on the findings and further suggestions to locate all librarian organization information.

« Back

Chalmers University of Technology
412 96 Göteborg ,Sweden
Contact: Anna Brzeska
My webpage on Chalmers
http://dtek.chalmers.se/~d99annab
This webpage URL address: http://hem.bredband.net/annbrz
Göteborg, october 2004

"WEBSITE USABILITY AND ACCESSIBILITY OF OSLO UNIVERSITY LIBRARY"

Anna Brzeska Master Thesis 2004

BIBSYS

Anna Brzeska
Master Thesis 2004