"WEBSITE USABILITY AND ACCESSIBILITY OF OSLO UNIVERSITY LIBRARY"
Anna Brzeska
Master Thesis 2004
GOALS
ANALYSIS
>>Library Users
>>UBO Website
>>UBO Site Map
>>Broken Links
METHODS
Questionnaires
>>Part A
>>Part B
>>Part C
>>Questions for the students
Interviews
>Answers empoyees
>Answers students
Card Sort
>>Result Cart Sort
Web servers logs
Usability testing
Accessibility testing
UBO website blind
Accessibility design
PROTOTYPE
WEBSITE REDESIGN
1 2 3 4 5 6 7 8 9 10
RECOMMENDATIONS
1 2 3 4 5 6 7 8 9 10
REPORT
References
>>Books
Glossary
Appendixs
Software
Supervisor
Examiner
Webserver logs is a record for each web page load, including the web page address, time stamp, visitor identifier, and usually the address of the previous page. From this data it is possible to generate information on
> which search engines/other websites are providing you with visitors
> which words and phrases people are using on the search engines to find your site.
> statistics for each page including how long each page was viewed
> top entry pages for the site
> top exit pages for the site
> the most popular navigation routes through the site
Information available in these log is typically:
>The name or IP address of the client making the request
>The name of the user making the request
>The name used for authentication
>The date and time of the request
>The resource requested
>The status of the response sent to the client
>The size in bytes of the data returned to the client
>The URL that referred the client to the resource
>A string specifying the software application being used
>A unique identifier used to track the client between requests
Analysis
Source:
Web Server Statistics for University of Oslo
Failure Report max value, year 2004 (january - october) :
UBO pages
reqs: %reqs: file
110: 19.68%: /ubo/generelt/index_english.html
130: 24.44%: /ubo/generelt/index_english.html
110: 22.63%: /ubo/generelt/index_english.html
150: 26.04%: /ubo/generelt/index_english.html
192: 25.46%: /ubo/generelt/index_english.html
215: 21.89%: /ubo/generelt/index_english.html
223: 17.73%: /ubo/generelt/index_english.html
251: 18.32%: /ubo/generelt/index_english.html
Conclusion: Average number of request of the UBO english page was growing with 110%.
The failure request in last 8 month was more than 22%.
UHS pages
reqs: %reqs: file
1450: 9.84%: /uhs/uhs/
2861: 11.16%: /uhs/ombibl/Sophus/Tilvekst/2002-11/Liste.html
3424: 13.60%: /uhs/ombibl/Sophus/Tilvekst/2002-11/Liste.html
2371: 11.80%: /uhs/ombibl/Sophus/Tilvekst/2002-11/Liste.html
2452: 12.41%: /uhs/ombibl/Sophus/Tilvekst/2002-11/Liste.html
1539: 9.08%: /uhs/ombibl/Sophus/Tilvekst/2002-11/Liste.html
1235: 9.88%: /uhs/uhs/
1235: 9.88%: /uhs/uhs/
4677: 19.19%: /uhs/bilder/bibsysknapp.gif
28964: 29.30%: /uhs/bilder/uiologo.gif
Conclusion:
The number of request from the UHS page to the non existing link http://www.ub.uio.no/uhs/ombibl/Tilvekst/2002-11/Liste.html vas ...
Please Update this link!!
The image bibsysknapp.gif should be linked to the BIBSYS
The image uiologo.gif should be linked to the homepage UiO
UJUR pages
reqs: %reqs: file
93: 5.41%: /ujur/merbib/info/lovdb_sok.html
525: 16.06%: /ujur/menu2.js
763: 18.51%: /ujur/menu2.js
121: 3.96%: /ujur/menu2.js
763: 18.51%: /ujur/menu2.js
396: 12.95%: /ujur/local/
366: 11.66%: /ujur/local/
369: 10.94%: /ujur/local/
409: 11.39%: /ujur/local/
265: 6.42%: /ujur/local/
Conclusions:
The most problem (11%) with the UJUR homepage was caused by the Intern pagesm that are avialable only for the UJUR employees.
Another solution to accessing Intern pages should be done.The link http://www.ub.uio.no/ujur/local/ causes confusing for library users (but easy solution for library employees).
UMH pages
reqs: %reqs: file
250: 4.47%: /umh/intern/
772: 14.40%: /umh/nel/nel.cgi
327: 8.81%: /umh/ETkonsort/ETpassord.html
445: 13.98%: /umh/ETkonsort/ETpassord.html
1179: 27.45%: /umh/ETkonsort/ETpassord.html
958: 24.30%: /umh/ETkonsort/ETpassord.html
951: 25.85%: /umh/ETkonsort/ETpassord.html
832: 14.78%: /umh/ETkonsort/ETpassord.html
853: 12.21%: /umh/ETkonsort/ETpassord.html
985: 11.85%: /umh/ETkonsort/ETpassord.html
Conclusions:
The most problem (17%) with the UMH homepage was caused by the Intern page . The same problem like above for the library users, but good solution for employees.
UMH pages
reqs: %reqs: file
110: 3.97%: /umn/admin/passord.html
96: 4.91%: /umn/admin/passord.html
133: 7.83%: /umn/admin/passord.html
104: 9.08%: /umn/admin/passord.html
166: 9.49%: /umn/admin/passord.html
194: 10.21%: /umn/admin/passord.html
192: 10.43%: /umn/admin/passord.html
209: 8.28%: /umn/admin/passord.html
159: 6.28%: /umn/admin/passord.html
168: 3.07%: /umn/admin/passord.html
Conclusions:
The same problem but only 7% failure.
« Back
Chalmers University of Technology
412 96 Göteborg ,Sweden
Contact: Anna Brzeska
My webpage on Chalmers
http://dtek.chalmers.se/~d99annab
This webpage URL address: http://hem.bredband.net/annbrz
Göteborg, october 2004